​​How to file a complaint and what to expect

201 KAR 15:080 Complaints of Violations - This legislative regulation clearly address the complaint process and is the course for this content. 

If you wish to file a complaint against an embalmer, funeral director, a funeral establishment or an apprentice it must:

• be made in writing to the Board
  
• be signed by the person making the complaint
  

You do not need to be a licensed funeral services individual to file a complaint. 

Complaint Process

1. Write
• Must be signed
• Provide as much detail as possible
  
2. Submit
   
• Email - kbefd@ky.gov or
  
• 9114 Leesgate Road, #4
  Louisville, KY 40222
  
3. Response Requested
   
• Respondent sent complaint via certified mail
• Respondent has 20 days to respond
  
4. Present
• Complaint and response reviewed by Board
  
• Action could be taken or investigation initiated
  
5. Investigate
   
• Report back to Board
6. Determination
   
• Based on information Board makes recommendation or action
7. Notify
   
• KBEFD notifies complainant and respondent of determination